Return & Cancellation Policy

Last Updated: October 2026

At Gifts & Glitters, we carefully create and pack every order with love. Since many of our products are personalised, customised, or made to order, our return and cancellation policy is designed to keep the process clear and fair.

1. Order Cancellation

  • Orders can be cancelled within 24 hours of placing the order, provided production or processing has not started.
  • Once a personalised, customised, or made-to-order product has entered production, the order cannot be cancelled.
  • To request a cancellation, please contact us as soon as possible with your order number.

2. Returns

We generally do not accept returns for personalised, customised, or made-to-order products, as these items are specially created for each customer.

Returns may be considered for:

  • A product that arrived damaged.
  • A wrong product being delivered.
  • A product that is significantly different from what was ordered.

Please contact us within 48 hours of delivery if you experience any of these issues.

3. Damaged Products

If your order arrives damaged:

  • Contact us within 48 hours of delivery.
  • Share clear photos/videos of the package and damaged product.
  • Keep the original packaging until the issue has been reviewed.
  • Our team will assess the issue and provide the appropriate resolution.

4. Wrong or Incorrect Product

If you receive an incorrect product, please contact us within 48 hours of delivery with:

  • Order number
  • Photos/videos of the product received
  • Photos of the packaging/shipping label

After verification, we will assist with a replacement or other suitable resolution.

5. Personalised & Customised Products

Please carefully check all details before submitting your order, including:

  • Names and spellings
  • Photos
  • Dates
  • Messages
  • Design/customisation details

Once production has started, personalised or customised products cannot be cancelled, returned, or exchanged due to customer-provided incorrect information.

6. Non-Returnable Items

The following products are generally non-returnable:

  • Personalised gifts
  • Custom-made products
  • Made-to-order products
  • Products created using customer-provided photos, names, dates, or messages
  • Items that have been used, damaged, or altered after delivery

7. Refunds

If a refund is approved, the refund will be processed after the issue has been reviewed and confirmed.

Refund processing time may vary depending on the payment method and financial institution.

Shipping charges, where applicable, may not be refundable unless the issue was caused by an error on our part.

8. Exchanges

Exchanges are generally not available for personalised or customised products.

If you receive a damaged or incorrect product, we will review the issue and, where applicable, arrange a replacement or another suitable resolution.

9. Contact Us

Phone / WhatsApp: +91 96531 08381
Email: hello@giftsandglitters.com
Studio Location: Mumbai, India
Instagram: @giftsandglitters._

For cancellation, return, or damaged-product requests, please include your order number so we can assist you faster.