Terms of Service

Last Updated: October 2026

Welcome to Gifts & Glitters. By accessing or using our website, you agree to the following Terms of Service. Please read these terms carefully before placing an order.

1. General

Gifts & Glitters provides handmade, personalised, customised, and other gift products through our online store.

By using our website, you confirm that you are legally capable of entering into an agreement and agree to comply with these terms.

2. Products & Product Information

  • We make reasonable efforts to ensure that product descriptions, images, colours, sizes, and prices are accurate.
  • Since many of our products are handmade, slight variations in colour, texture, finish, or appearance may occur.
  • Product images may appear slightly different depending on your device or screen settings.
  • Product availability may change without prior notice.

3. Personalised & Customised Products

For personalised orders, customers are responsible for providing accurate information, including:

  • Names and spellings
  • Photos
  • Dates
  • Messages
  • Other customisation instructions

Gifts & Glitters is not responsible for errors resulting from incorrect information provided by the customer.

Once production has started, personalised or customised orders generally cannot be cancelled, changed, returned, or exchanged.

4. Orders

When you place an order, you agree to provide accurate and complete information.

After placing an order, you may receive an order confirmation. An order confirmation does not necessarily guarantee that the order can be fulfilled in every circumstance.

We reserve the right to cancel or refuse an order where necessary, including in cases of:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Incorrect or incomplete customer information
  • Other circumstances that prevent us from fulfilling the order

If we cancel an order after payment has been made, the applicable amount will be refunded.

5. Pricing & Payments

  • All product prices displayed on the website are subject to change without prior notice.
  • Applicable shipping charges will be displayed during checkout.
  • Payments are processed through available third-party payment providers.
  • Your order will generally be processed after successful payment confirmation.

6. Shipping & Delivery

We currently ship orders across India.

Estimated delivery timelines may vary depending on the product, destination, courier service, and other circumstances.

Personalised and made-to-order products may require additional processing time.

For complete information regarding processing, shipping, delivery delays, and damaged orders, please refer to our Shipping Policy.

7. Cancellation, Returns & Refunds

Cancellation, return, exchange, and refund requests are subject to our Return & Cancellation Policy.

Personalised, customised, and made-to-order products may have different cancellation and return conditions.

8. Customer Responsibilities

You agree to:

  • Provide accurate contact and delivery information.
  • Review personalised details before submitting an order.
  • Use the website for lawful purposes.
  • Not misuse, copy, damage, or interfere with the website or its functionality.
  • Not attempt to gain unauthorised access to our website, accounts, or systems.

9. Intellectual Property

All content available on the Gifts & Glitters website, including:

  • Logos
  • Brand names
  • Product photographs
  • Images
  • Designs
  • Text
  • Graphics
  • Website layout
  • Other original content

belongs to or is used by Gifts & Glitters and may be protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, or commercially use our content without prior written permission.

10. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics tools, social media platforms, and other service providers.

Your use of these services may also be subject to the terms and policies of those third parties.

11. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

  • Available without interruption
  • Completely error-free
  • Free from technical issues
  • Free from viruses or other harmful components

We may temporarily modify, suspend, or discontinue parts of the website when necessary.

12. Limitation of Liability

To the extent permitted by applicable law, Gifts & Glitters shall not be responsible for losses or delays caused by circumstances beyond our reasonable control, including courier delays, natural events, technical problems, or incorrect information provided by customers.

13. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated terms will be published on this page with a revised Last Updated date. Your continued use of the website after changes are posted means you accept the updated terms.

14. Governing Law

These Terms of Service shall be governed by the applicable laws of India.

Any disputes shall be subject to the applicable jurisdiction of the relevant courts in India.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Gifts & Glitters
Phone / WhatsApp: +91 96531 08381
Email: hello@giftsandglitters.com
Studio Location: Mumbai, India
Instagram: @giftsandglitters._